Welcome to SailsPay Payment Aggregator
Welcome to SailsPay Payment Aggregator
Merchant should register with us and open a Zaakpay merchant account in order to use the Services. We allow both Individuals and Legal Entities to register with Zaakpay.
The merchant intending to avail the PA services of the Company is required to sign-up by creating a login ID and password. Post signing up, the merchant fills the activation form by providing details such as:
Current, accurate and complete information should be provided during registration. Merchants must maintain and promptly update their information as necessary. In case we believe the information is untrue, inaccurate, not current or incomplete, we may suspend or terminate the merchant account.
The merchant then uploads proof of information provided above. These documents are uploaded by the merchant on the portal itself and include but are not limited to:
The documents required vary based on the type of business entity. Below is an indicative list of documentation:
Required documents include (but are not limited to):
Background verification may be conducted as required to ensure compliance and legality of the registration and operation.
Once the activation form has been filled by the merchant, the Activation and Risk teams conduct a thorough review of the documents, business model, etc., by performing various checks, including:
Due diligence involves verification of merchant-submitted documents including:
Website scrutiny includes review of the following:
By submitting information, data, passwords, usernames, other login information, materials, and content to us, you grant us the right to use that information for providing services. We may use and store the content per the Agreement and Privacy Statement, without any obligation to pay fees or face restrictions.
By using our services, you authorize Zaakpay to access your account and payment information and submit it for processing to relevant parties. We act solely as a payment intermediary, facilitating your instructions and offering value-added services.
The Risk team classifies merchants based on factors such as nature of business, services/products offered, business model, turnover, and ticket size. Based on this, merchants are categorized as High, Medium, or Low risk.
Merchants are required to update their KYC documents periodically, in accordance with company policy:
Merchants falling into the High-Risk category must provide additional documents. Examples include:
| Business Type | Required Document |
|---|---|
| Mutual Fund | AMFI Registration Certificate |
| Insurance | IRDAI Registration Certificate |
| Investment Advisory | SEBI Registration Certificate |
| Jewelry | BIS, GII, GIA Certificate |
| NGO | 12A, 80G Certificates |
| PPI Issuers | RBI Certificate of Authorization |
| Forex | FFMC License |
| Schools/Colleges | Affiliation Certificates |
If a merchant’s business model falls under a prohibited category, the application is rejected.
If the business model is clear from the website, the MCC is assigned using the MasterCard MCC guide. If unclear:
The Risk team sets limits on newly onboarded merchants for the first 15–20 days or first 10 transactions (whichever is higher), based on expected ticket size and product pricing. These are gradually revised based on merchant performance.
Upon successful verification and limit setting, the merchant is assigned an MCC and account activation is completed. Activation details are shared via the registered mode of communication.
Merchants may be offboarded either at their own request or by the Company for reasons such as:
Either party may terminate the agreement with 45 business days' prior written notice. Post-termination, Zaakpay withholds funds for 180 days to address potential disputes, after which remaining amounts (if any) are settled post necessary adjustments.
Merchants agree to defend, indemnify, and hold harmless Zaakpay, its contractors, Payment System Providers, and its directors, employees, and agents from any claims, damages, liabilities, or expenses (including attorney fees) arising from:
